Some Ring Doorbell Pro customers could temporarily see other’s houses

Be careful out there, especially together with your smart doorbells.

A big a part of using any kind of connected protection system is trusting the company if you’re paying to keep your information personal, and a handful of Ring Doorbell Pro owners recently found that trust had been jeopardized. Notifications started coming from other Ring Doorbell Pro proprietors, with video feeds attached that were not from the right house.

Viewing someone else’s house in your security app isn’t cool, yet knowing that there’s a distinct possibility someone else is looking through the camera mounted on your doorway frame is more than a little unsettling. After receiving a tip from a reader who was obviously concerned, we reached out in order to Ring for a little clarification on this. Brand Manager Yassi Shahmiri offered an explanation.

Security reaches the core of our organization and this is something Band takes very seriously. Here’s what happened:

We use randomly numbers to generate a call ID from Ring products. We did a very powerful Beta test of the brand new Ring Video Doorbell Pro on experimental software, so when we moved it away from Beta for the commercial release, some customers’ numbers had been in two different databases. As a result, those call ID numbers were overwritten. All of us believe, based on all the data we have analyzed, that this caused less than ten instances — out of more than 4 mil calls per day and more than 84 million calls in total – where video songs overlapped for Ring Video clip Doorbell Pro users only. We are in the process of blending those databases so this will no longer occur. This issue only affected Ring Video Doorbell Professional users, not users of our own other products, Ring Movie Doorbell and Ring Stay Up Cam.

Whilst it’s nice to see Band address the issue quickly, also it seems true that this only affected a small group of users, it’s a scary thing to get happen. If you were among those affected by this Ring Doorbell Pro issue, shout out in the comments below!

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